Frequently Asked Questions
Everything you need to know about your Anna van Thull experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. The item must be in its original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are the materials used in Anna van Thull collections sustainable?
Sustainability is at our core. We prioritize high-quality organic cotton, recycled polyester, and ethically sourced fabrics to ensure each piece is as kind to the planet as it is to your wardrobe.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How should I care for my garments to ensure longevity?
Each item comes with a specific care label. Generally, we recommend washing on a cold, gentle cycle and air-drying to maintain the integrity of the fibers and the vibrancy of the colors.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.